TERMS and conditions

Effective date: October 28, 2026. Previous version: October 26, 2026.

1. Acceptance of terms

1.1. These Terms and Conditions ("Terms") apply between you and SIA "Incolumitas", registration number 40103584655, VAT number LV40103584655, Aleksandra Grīna bulvāris 9-7, Rīga, LV-1002, Latvia ("Soul Particles", "we", "us"). They cover soulparticles.com and the quizzes and assessments (including the Calling Clarity Assessment), results and reports, articles, videos, emails, waitlists, paid products and other features we provide (the "Services").

1.2. By using the Services, for example by starting a quiz or assessment or entering your email, you agree to these Terms, our Wellbeing Disclaimer and our Privacy Policy. If you don't agree, please don't use the Services. Where we ask you to tick a box to accept these documents, or the Liability Waiver, we record your confirmation together with the date and the version you accepted.

1.3. You must be at least 18 years old to use the Services.

2. What the Services are, and are not

2.1. The Services are for self-reflection, education and personal growth. They are not medical, psychological or therapeutic services, and the results of our quizzes and assessments are not a diagnosis. The Wellbeing Disclaimer explains this in detail and forms part of these Terms.

2.2. If you are in crisis, contact emergency services (911 in the US) or call or text the 988 Suicide & Crisis Lifeline. Soul Particles is not a crisis service. Your answers are not reviewed by a person in real time. If you tell us in a quiz or assessment that you are in a fragile place or need clinical care for something serious, we show you crisis resources and recommend pausing; this is a safety notice, not monitoring or care.

2.3. Some content, including parts of your personalized results and reports, is written or assembled with the help of artificial intelligence based on our own method and rules. It is not reviewed by a clinician.

2.4. We do not promise any particular result. What you get out of the Services depends on your own circumstances and actions, and outcomes vary from person to person.

2.5. If your answers show that you may be in a vulnerable situation, we may ask you to read and accept our Liability Waiver before you continue. If you accept it, it forms part of these Terms.

3. Using the Services

3.1. You agree not to: (i) use the Services unlawfully or to harm yourself or anyone else; (ii) submit content that is offensive, defamatory, obscene, or that infringes the privacy, intellectual property or other rights of others; (iii) impersonate any person or give someone else's email address without their permission; (iv) interfere with or disrupt the Services, including by automated access, scraping, load testing, or bypassing rate limits or security measures; (v) collect data about other users; (vi) copy, modify, resell or create derivative works from the Services except as these Terms allow; (vii) give answers on someone else's behalf, or share or resell a paid report as a product.

3.2. Where you can submit text (for example a free-text quiz or assessment answer or a message), you keep your rights in it, and you give us a worldwide, royalty-free, non-exclusive licence to store and use it to provide and improve the Services. We will use it in public only in anonymized form.

3.3. The Services may link to other websites and embed third-party content such as YouTube videos and podcast players. We don't control them and aren't responsible for their content or practices.

3.4. We may change, suspend or discontinue any part of the Services at any time. We'll try to give reasonable notice of significant changes. If this affects a paid product you have not yet received, we will refund what you paid for it.

4. Emails

If you give us your email address, we'll send you your results and, if you agreed, newsletters. You can unsubscribe from marketing emails at any time with the link in every email. We will also send you service emails you can't unsubscribe from while you use the relevant Service, such as purchase receipts, report delivery and waitlist confirmations.

5. Paid products

5.1. Some Services are free, for example the quizzes and assessments and the free version of your results. Others are paid, for example the full report. Each paid product's price, what is included, billing, renewal, cancellation and refund terms will be shown before purchase and form part of these Terms. US automatic-renewal laws and the EU 14-day withdrawal right will apply as required.

5.2. Prices may differ between offers and over time. The price you pay is the one shown at checkout, including any taxes shown there. Payments are processed by Stripe; we do not store your full card details.

5.3. Digital reports are delivered by email, usually within minutes of payment, or of finishing the assessment if you paid before taking it (see 5.6). If you are in the EU or UK, you will be asked at checkout to agree that delivery starts immediately and to confirm that you lose your 14-day right of withdrawal once the report has been delivered.

5.4. 30-day money-back guarantee: if you ask within 30 days of your purchase, we refund 100% of what you paid for that product. You don't need to give a reason. To ask, use our contact form or reply to your purchase receipt, from the email address you used to buy. We refund to your original payment method, usually within 10 business days. This does not limit any refund rights you have under the law where you live.

5.5. If you join a waitlist (for example for our app), any free access or other benefit we promise is described when you join, including how long it lasts. A waitlist place is not a purchase and does not oblige you to buy anything.

5.6. If you buy the full report before taking the assessment, we email you a personal assessment link after payment, which you can use at any time. If you stop midway, you can continue where you left off within 7 days of your last answer. After that, you can still use your purchase, but the assessment starts again from the beginning. An unused purchase is valid for 12 months from the date of payment.

6. Intellectual property

6.1. We or our licensors own all rights in the Services, including quizzes and assessments, questions, scoring, results texts, reports, articles, videos, design and software. You may not reverse-engineer the Services or reproduce our Content beyond personal, non-commercial use and sharing links.

6.2. You may not use the Soul Particles name or logo without our written permission.

6.3. We grant you a personal, non-exclusive, non-transferable, revocable right to use the Services in line with these Terms.

7. Disclaimers

7.1. The Services are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and that the Services will be error-free, uninterrupted, accurate or reliable.

7.2. Content is general information and reflects the opinions of its authors. It may not suit your personal circumstances.

7.3. Content is not financial, legal, tax or career-placement advice. Decisions about your work, money and relationships remain yours.

8. Limitation of liability

8.1. To the fullest extent permitted by law, neither we nor our officers, employees, authors or suppliers are liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, data, goodwill or emotional distress, arising from or related to the Services or any decision you make based on them, whatever the legal theory, even if we were told such damage was possible.

8.2. Our total liability for all claims relating to the Services is limited to the greater of the amount you paid us in the 12 months before the claim or USD 50 (or EUR 50).

8.3. Nothing in these Terms limits liability that cannot be limited by law, including for intent, gross negligence, fraud, or death or personal injury caused by negligence, or your statutory rights as a consumer. Some US states do not allow certain exclusions or limitations; where they apply, these limits apply only to the extent that state law allows.

9. Indemnity

You agree to indemnify and hold us harmless from claims by third parties, including reasonable legal fees, arising from your breach of these Terms or your unlawful use of the Services.

10. Termination

10.1. You may stop using the Services at any time and ask us to delete your data (see the Privacy Policy).

10.2. We may suspend or end your access if you breach these Terms, if the law requires it, or if we discontinue the Services.

10.3. Sections that by their nature should survive (intellectual property, disclaimers, limitation of liability, indemnity, the Wellbeing Disclaimer, any Liability Waiver you accepted, governing law and disputes) survive termination.

11. Disputes and governing law

11.1. Please contact us first through our contact form; most concerns can be resolved informally. We will respond within 30 days.

11.2. These Terms are governed by the laws of the Republic of Latvia. Disputes will be heard by the competent court in Rīga, Latvia. If you are a consumer, this does not take away the protection of the mandatory laws of the country or US state where you live, or your right to bring a claim in your local courts where that law gives you that right. EU consumers may also use the EU Online Dispute Resolution platform.

12. General

12.1. If any provision is found invalid, the rest remain in force and the invalid provision will be read to reflect its original intent as closely as possible.

12.2. If we don't enforce a right, that isn't a waiver of it.

12.3. We may assign our rights and obligations under these Terms to a successor business. You may not assign yours without our consent.

12.4. We may update these Terms. The effective date shows the latest version. For significant changes we'll give notice on the site or by email; continuing to use the Services afterwards means you accept them. Changes do not apply retroactively to a purchase you already made.

12.5. These Terms, the Wellbeing Disclaimer, the Privacy Policy, any Liability Waiver you accepted, and any product terms shown to you at checkout are the whole agreement between you and us about the Services.

13. Contact

SIA "Incolumitas", registration number 40103584655, VAT number LV40103584655, Aleksandra Grīna bulvāris 9-7, Rīga, LV-1002, Latvia. Contact form: soulparticles.com/contact